Inclusions & Exclusions

Inclusions

• 3 nights in Melbourne
•  Breakfast
•  Single Entry Australian Visa
•  Round-trip Transfer from Sydney Airport to CBD Hotel (6:00 am to 6:00 pm) - Coach Shuttle
•  The Sydney Opera House Tour
•  Sydney Hop on Hop off (Big Bus) - 2 Day Ticket (48 hours)
•  Stay at Pensione Hotel Melbourne (3 star)
•  Room Included - DOUBLE SHOEBOX
•  Round-trip Airport transfer from Melbourne International Airport to CBD Hotel - Coach Shuttle
•  Melbourne City Sightseeing Hop on Hop off - 1 Day Ticket
•  Half Day City Tour (Fitzroy Garden, Captain Cook's Cottage, Queen Victoria Market, Federation Square, Shrine of Remembrance) - Seat in Coach
•  Yarra Valley Wine Tour - Seat in Coach with Lunch and Wine TastingWine Tasting
•  Visa

Exclusions

• Return Airfare.
•  Peak/Festival surcharge
•  Early Check-in
•  Late Check-out
•  Lunch during the tour
•  Monuments entrance fee
•  Personal expenses such as, Mineral Water, Cold drink, laundry bill, etc.
•  Any additional expenses incurred due to any flight delay or cancellation, weather conditions, political closures, technical fault, etc.
•  Any other service/s not specified above.
•  GST@5%.

Cancellation Policy

Cancellation Policy

In all matters related to cancellation of policy, the customer is bound by the following terms and conditions of the cancellation policy and expected to adhere to the rules and regulations mentioned therein. The amount of package cost to be borne by the customer will depend on the cancellation stages, which depends on the number of days before the departure date.
 

• Cancellation made 45 days or more days prior to departure

In cases where cancellation is made 45 days or more days prior to departure, the customer will have to bear 25% of the package cost which will be considered as a penalty.

• Cancellation made 22 to 30 days prior to departure

In cases where cancellation is made 22 to 30 days prior to departure, the customer will have to incur 50% of the package cost as a form of penalty.

• Cancellation made 16 to 29 days prior to departure

In cases where cancellation is made 16 to 29 days prior to departure, the customer will have to bear 75% of the package cost as a penalty on cancellation.

• Cancellation made 15 days prior to departure

In cases where cancellation is made 15 days prior to departure, the customer will have to bear 75% of the package cost which he will have to bear as a penalty.

For cancellations related to Flight tickets

It should be remembered that PAQ Trips is not responsible for the cancellation of flight tickets, as the policies surrounding them are strictly governed by the cancellation policies of the respective airlines. Any service booked by the customer of a non-refundable nature will remain non-refundable irrespective of the cancellation stage, following which the customer will have to incur the full costs of the cancellation and PAQ TRIPS will not be liable for any such losses.

If any case, customer wanted to go ahead and cancel any bookings or tour package booked by PAQ TRIPS, customer have to draft a e-mail directly to the concerned team on the mentioned below email address and hence forth, cancellation process will be taken forward as per cancellation policies. If in case, customer fails to inform us through mail regarding the cancellation, PAQ TRIPS will not be liable for any losses or charges.

For any refund or cancellation request, mail should be sent to the mentioned email address:

INFO@PAQTRIPS.COM

**Any booked service of non-refundable nature will remain non-refundable irrespective of any cancellation stage.

Terms & Conditions

TERMS AND CONDITIONS

Agreement between the customer and PAQ Trips
The use and access of the website yohotravels.com, in all the various platforms and devices, can be used and accessed by you on the condition that you may not modify or alter in any way the terms, conditions and notices contained therein. By using this website, you agree to all the terms and conditions and also their amendments in any form without any form of prior notice. You also agree that, before accessing our website, you have read all the conditions and acquainted yourself with the regulations in regard to the web pages and sites to which they apply. PAQ Trips also reserves the right to alter and modify any of the terms and conditions without any prior notice, and expects the customer to adhere to them at all times.

Policy related to Liabilities and Limitations
It should be noted with regard to policies related to liabilities and limitations that PAQ Trips is not responsible for any kind of alterations, modifications or cancellations in any programs, journeys and trips due to unforeseen circumstances, either man-made or natural, which occur due to flight cancellations, natural hazards, breakdown of transport, change in weather conditions, breakdown of machinery and equipment, illness or any unseen and

Unpredictable incidents. At the same time, PAQ Trips shall also not be held responsible for any loss, damage or injury to a person, property or otherwise in connection with accommodation, transportation or any other kind of services. Our insurance policies also do not extend to sickness, accidents, strikes, civil disturbances or other circumstances and conditions beyond our control.

Copyright and Trademark Policy
It should be noted by the customer that all information, products, contents and services displayed on yohotravels.com are the sole and exclusive property of this website and any unauthorized use of its trademark products & services will be met upon with the strictest action against the concerned person, company or organization. Although PAQ Trips entitles you to use the website and all its information, products and services, you are not permitted to misuse them in any manner. Doing so will be followed with the strictest legal action in the court of law.

Age and responsibility
Using this website in any way makes you responsible for maintaining the confidentiality of your account information and passwords. You agree to bear all responsibility for any kind of activities which are undertaken by you through your account and password. Your use of this website also declares you to be of a legal age as prescribed by law, thus making you eligible to enter into contract and create binding reciprocal legal obligations, and that you are willing and able to discharge any liability which you may incur as a result of this website. Using this website also makes you financially responsible for all uses of this site and those using your login information.

Matters related to privacy
PAQ Trips takes all the necessary steps to protect your privacy and guarantees the safety of your personal information including the name, addresses and contact details that you share with us while using our website, yohotravels.com. In cases where we seek your personal information, you can be assured that we do so only with the goals of providing you better services in the future. However, PAQ Trips guarantees that none of that information will be shared with any third parties.

Matters related to security
While using yohotravels.com, the user should take all security measures and precautions to ensure that whatever they decide to use is free from any viruses, worms, Trojan horses, malicious codes and other items which carry the potential of causing harm or damage. It should also be noted that under no circumstances will PAQ Trips be responsible and liable for any kind of damage caused by the access of this website.

Warranties
The customer should note that PAQ Trips shall not be responsible for any damages resulting for the use or misuse of this site along with all the information contained in it. PAQ Trips also reserves the exclusive right to alter and modify its website at any point of time without any prior notification. At the same time, it makes no guarantee about the accuracy, reliability and correctness of the information shared on its website.

Reliability of information
While accessing the website yohotravels.com, the customer should always remember that under no circumstances will PAQ Trips be responsible for the reliability and accuracy of the information shared on the website, and the consequential damages arising from it. PAQ Trips also reserves the exclusive right to change and update any information without any prior notice, and this shall also extend to the products, services and/or programs associated with the website.

Related to our products and services
Before deciding to use any of our mentioned products and services, the user must read all the terms and conditions carefully. PAQ Trips constantly strives to deliver the best services to the customer in every way. However, PAQ Trips cannot be held responsible for any inconsistency in information or any alterations in it at any point in a particular journey or tour. It is also to be noted by the customer that before carrying out any booking, he/she should go through all the guidelines which also cover the inclusions & exclusions and which will always be applicable to them at all times and under all circumstances.

Regarding termination of agreement
The customer should remember that PAQ Trips reserves the right to terminate this user agreement conditions at any given point of time for any particular reason, one of which is failure to comply with the related terms and conditions. PAQ Trips, upon the termination of this agreement, reserves the right to decide upon the future course of action as it seems fit, and thereby, all rights held by the customer shall cease to come into effect.

COVID-19 RELATED TERMS & CONDITIONS:

User agrees that due to recent outbreak of COVID-19 pandemic, which has been declared as a national disaster by the Government of India, there may be instances, where the end service provider either cancels the booking or refuses to provide the services, as agreed with the User, by assigning or not assigning any specific reason for such refusal. Refusal of service may be due to the reasons including but not limited to the User:

• Exhibiting any symptoms associated with COVID 19.
• Refusing to comply with safety advisories, like wearing protective gear, complying with social distancing norms etc.
• suffering of any ailment making the User vulnerable to the virus
• posing a threat to the health and safety of others

In such cases PAQ TRIPS will assume no liability for the refusal of service by the end service provider. The User also agrees that refund, if any, for such bookings will be processed by PAQ TRIPS to the User subject to receipt of the same from the end service provider.

User further understands that due to the outbreak of COVID-19, the Central Government through its ministries, State Governments and statutory bodies have/may come up with detailed set of guidelines or standard operating procedure (SOP) that a traveler will have to follow in order to undertake the travel.

The User agrees to abide with all such guidelines/SOP while undertaking any travel. Failure to abide by such detailed set of guidelines/SOP, may lead to a situation where the service provider or any person authorized by the Central Government, State Government or statutory body may disallow the User to undertake the travel. In such circumstances, PAQ TRIPS will not be held liable for such refusal to travel and refund, if any, shall be strictly as per cancels the tour after using the air tickets or pre-tour arrangements or part thereof, it shall be treated as "no show" and there will be no refund whatsoever for the unutilized pre-tour or main tour services.

PAQ TRIPS cannot be held liable for any hazard to the health, safety and well-being of the User in the course of availing any or all activities including adventure sports, Amusement park & rides, ferry ride, sightseeing or any other activity that may pose a threat of death or injury taken up by the User as a part of the OBT or on his own while on the OBT. Any incidental damage or loss, injury, accident, death etc. suffered in the due course of any such activity shall be at the sole risk and liability of the User attributable to PAQ TRIPS.

MISCELLANEOUS

PAQ TRIPS reserve the right to withdraw tour membership of any User whose behavior is deemed likely to affect the smooth operation of the outbound tour or adversely affect the enjoyment or safety of other passengers. PAQ TRIPS shall not be liable for any damages due to such withdrawal.

A transfer from one tour to another prior to the departure of the originally booked tour will be treated as a cancellation of the original tour and would attract the cancellation charges as stated hereunder and a fresh booking would have to be made at the prevalent rates.