Unbelievable Singapore and Malaysia PAQ Trips Group Tour

Inclusions & Exclusions

✨ Inclusions

Singapore

• Guided City Tour of Singapore (Little India, Merlion Statue, Chinatown, Sri Mariamman Temple, Esplanade)
• Gardens By the Bay & Marina Bay Sands - Entrance Ticket (Cloud Forest & Flower Dome with Light and Sound Show)
• Sentosa Island (Cable Car + Madame Tussauds 5-in-1 + Wings of Time)
• Full Day at Universal Studios
• Daily Indian Veg/Non-Veg Lunches and Dinners at selected Indian restaurants (restaurants mentioned are indicative)
• Private Transfer from Singapore Airport to Hotel
• Transfer from Singapore to Kuala Lumpur by Coach
• Daily Indian Lunches
• Daily Indian Dinners
• Travel Insurance for passengers up to 69 years (basic coverage including medical and emergency services)
• River Cruise (also known as Bum Boat Ride)
• High Tea & Snacks in Sentosa (at a designated location during the tour)
• Water Bottles
• Services of an English/Hindi Speaking Tour Manager
• Singapore Tourist Visa (Single Entry)

Kuala Lumpur

• Putrajaya Orientation Tour with Photo-stop
• Full Day at Genting Highlands with two-way Cable Car ride (subject to weather conditions)
• National Mosque, King's Palace, Sultan Abdul Samad Building, Merdeka Square, Menara KL Tower
• Visit Batu Caves (en-route Genting Highlands)
• Coach transfer from Hotel to Airport Departure
• All sightseeing and transfers are on shared transport.
• Daily Indian Veg/Non-Veg Lunches and Dinners at selected Indian restaurants (restaurants mentioned are indicative)
• KL Tower Tour (Observation deck and Sky-deck)
• Lunch at Indian Restaurant (Spice Garden Restaurant) with Transfer
• Lunch at Indian Restaurant with Transfer
• Dinner at Indian Restaurant with Transfer
• Dinner at Indian Restaurant
• Water Bottles
• Gala Dinner with Music (If provided)
• All sightseeing and transfers are on shared transport.
• Entry Tickets for KL Museum and Art Gallery (included as part of the Kuala Lumpur City Tour)

❌ Exclusions

• Personal Expenses: Laundry, telephone, minibar, shopping, etc.

• Meals Not Mentioned: Lunch or any meals not specified in itinerary

• Optional Tours: Excursions & activities not part of the package

• Early Check-in / Late Check-out at hotels

• Travel Insurance Upgrade (if only basic is provided)

• Flight Seat Selection & Extra Baggage charges

• Tips & Gratuities for guides, drivers, hotel staff

• GST / TCS (as applicable by Government norms)

• Anything Not Mentioned in the inclusions list

Payment Policy

The client is bound by the following terms and conditions regarding the payment policy associated with PAQ Trips and is expected to respect and adhere to them at all times. Advance payments, in certain cases, have to be made to ensure the efficient delivery of our travel services. The rules and regulations concerning the payment policy are mentioned below.

• For 45 or more days prior to departure

The customer will have to pay 25% of the package cost to ensure the confirmation of his booking. However, this payment has to be made by the customer 45 days prior to the departure of the journey. In case of issuance of flight and non-refundable services, the customer will have to deposit 100% advance to avail the mentioned services.                        

• For 30 to 44 days prior to departure

The customer is required to pay 50% of the package cost to ensure the confirmation of his booking, in cases where bookings are made 30 to 44 days prior to the departure. Issuance of flight and non-refundable services require the customer to deposit 100% advance to avail the services mentioned

• For 16 to 29 days prior to departure  

Bookings which are made by the customer 16 to 29 days prior to departure will require the customer to deposit 75% of the package cost to ensure the confirmation of his booking. For the issuance of flight and non-refundable services for the said time period, 100% advance needs to be deposited.

• For 15 days or less prior to the departure

Customers who make bookings within 15 days or less prior to departure will have to bear 100% of the package cost for the confirmation of his booking.

Cancellation Policy

Cancellation Policy

In all matters related to cancellation of policy, the customer is bound by the following terms and conditions of the cancellation policy and expected to adhere to the rules and regulations mentioned therein. The amount of package cost to be borne by the customer will depend on the cancellation stages, which depends on the number of days before the departure date.

• Cancellation made 45 days or more days prior to departure

In cases where cancellation is made 45 days or more days prior to departure, the customer will have to bear 25% of the package cost which will be considered as a penalty.

• Cancellation made 22 to 30 days prior to departure

In cases where cancellation is made 22 to 30 days prior to departure, the customer will have to incur 50% of the package cost as a form of penalty.

• Cancellation made 16 to 29 days prior to departure

In cases where cancellation is made 16 to 29 days prior to departure, the customer will have to bear 75% of the package cost as a penalty on cancellation.

• Cancellation made 15 days prior to departure

In cases where cancellation is made 15 days prior to departure, the customer will have to bear 75% of the package cost which he will have to bear as a penalty.

For cancellations related to Flight tickets

It should be remembered that PAQ Trips is not responsible for the cancellation of flight tickets, as the policies surrounding them are strictly governed by the cancellation policies of the respective airlines. Any service booked by the customer of a non-refundable nature will remain non-refundable irrespective of the cancellation stage, following which the customer will have to incur the full costs of the cancellation and PAQ TRIPS will not be liable for any such losses.

If any case, customer wanted to go ahead and cancel any bookings or tour package booked by PAQ TRIPS, customer have to draft a e-mail directly to the concerned team on the mentioned below email address and hence forth, cancellation process will be taken forward as per cancellation policies. If in case, customer fails to inform us through mail regarding the cancellation, PAQ TRIPS will not be liable for any losses or charges.

For any refund or cancellation request, mail should be sent to the mentioned email address:

INFO@PAQTRIPS.COM

**Any booked service of non-refundable nature will remain non-refundable irrespective of any cancellation stage.

Terms & Conditions

TERMS AND CONDITIONS

Agreement between the customer and PAQ Trips
The use and access of the website paqtrips.com, in all the various platforms and devices, can be used and accessed by you on the condition that you may not modify or alter in any way the terms, conditions and notices contained therein. By using this website, you agree to all the terms and conditions and also their amendments in any form without any form of prior notice. You also agree that, before accessing our website, you have read all the conditions and acquainted yourself with the regulations in regard to the web pages and sites to which they apply. PAQ Trips also reserves the right to alter and modify any of the terms and conditions without any prior notice, and expects the customer to adhere to them at all times.

Policy related to Liabilities and Limitations

It should be noted with regard to policies related to liabilities and limitations that PAQ Trips is not responsible for any kind of alterations, modifications or cancellations in any programs, journeys and trips due to unforeseen circumstances, either man-made or natural, which occur due to flight cancellations, natural hazards, breakdown of transport, change in weather conditions, breakdown of machinery and equipment, illness or any unseen and

Unpredictable incidents. At the same time, PAQ Trips shall also not be held responsible for any loss, damage or injury to a person, property or otherwise in connection with accommodation, transportation or any other kind of services. Our insurance policies also do not extend to sickness, accidents, strikes, civil disturbances or other circumstances and conditions beyond our control.

Copyright and Trademark Policy

It should be noted by the customer that all information, products, contents and services displayed on paqtrips.com are the sole and exclusive property of this website and any unauthorized use of its trademark products & services will be met upon with the strictest action against the concerned person, company or organization. Although PAQ Trips entitles you to use the website and all its information, products and services, you are not permitted to misuse them in any manner. Doing so will be followed with the strictest legal action in the court of law.

Age and responsibility
Using this website in any way makes you responsible for maintaining the confidentiality of your account information and passwords. You agree to bear all responsibility for any kind of activities which are undertaken by you through your account and password. Your use of this website also declares you to be of a legal age as prescribed by law, thus making you eligible to enter into contract and create binding reciprocal legal obligations, and that you are willing and able to discharge any liability which you may incur as a result of this website. Using this website also makes you financially responsible for all uses of this site and those using your login information.

Matters related to privacy

PAQ Trips takes all the necessary steps to protect your privacy and guarantees the safety of your personal information including the name, addresses and contact details that you share with us while using our website, paqtrips.com. In cases where we seek your personal information, you can be assured that we do so only with the goals of providing you better services in the future. However, PAQ Trips guarantees that none of that information will be shared with any third parties.

Matters related to security

While using paqtrips.com, the user should take all security measures and precautions to ensure that whatever they decide to use is free from any viruses, worms, Trojan horses, malicious codes and other items which carry the potential of causing harm or damage. It should also be noted that under no circumstances will PAQ Trips be responsible and liable for any kind of damage caused by the access of this website.

Warranties

The customer should note that PAQ Trips shall not be responsible for any damages resulting for the use or misuse of this site along with all the information contained in it. PAQ Trips also reserves the exclusive right to alter and modify its website at any point of time without any prior notification. At the same time, it makes no guarantee about the accuracy, reliability and correctness of the information shared on its website.

Reliability of information
While accessing the website paqtrips.com, the customer should always remember that under no circumstances will PAQ Trips be responsible for the reliability and accuracy of the information shared on the website, and the consequential damages arising from it. PAQ Trips also reserves the exclusive right to change and update any information without any prior notice, and this shall also extend to the products, services and/or programs associated with the website.

Related to our products and services

Before deciding to use any of our mentioned products and services, the user must read all the terms and conditions carefully. PAQ Trips constantly strives to deliver the best services to the customer in every way. However, PAQ Trips cannot be held responsible for any inconsistency in information or any alterations in it at any point in a particular journey or tour. It is also to be noted by the customer that before carrying out any booking, he/she should go through all the guidelines which also cover the inclusions & exclusions and which will always be applicable to them at all times and under all circumstances.

Regarding termination of agreement
The customer should remember that PAQ Trips reserves the right to terminate this user agreement conditions at any given point of time for any particular reason, one of which is failure to comply with the related terms and conditions. PAQ Trips, upon the termination of this agreement, reserves the right to decide upon the future course of action as it seems fit, and thereby, all rights held by the customer shall cease to come into effect.

COVID-19 RELATED TERMS & CONDITIONS:

User agrees that due to recent outbreak of COVID-19 pandemic, which has been declared as a national disaster by the Government of India, there may be instances, where the end service provider either cancels the booking or refuses to provide the services, as agreed with the User, by assigning or not assigning any specific reason for such refusal. Refusal of service may be due to the reasons including but not limited to the User:

• Exhibiting any symptoms associated with COVID 19.
• Refusing to comply with safety advisories, like wearing protective gear, complying with social distancing norms etc.
• suffering of any ailment making the User vulnerable to the virus
• posing a threat to the health and safety of others

In such cases PAQ TRIPS will assume no liability for the refusal of service by the end service provider. The User also agrees that refund, if any, for such bookings will be processed by PAQ TRIPS to the User subject to receipt of the same from the end service provider.

User further understands that due to the outbreak of COVID-19, the Central Government through its ministries, State Governments and statutory bodies have/may come up with detailed set of guidelines or standard operating procedure (SOP) that a traveler will have to follow in order to undertake the travel.

The User agrees to abide with all such guidelines/SOP while undertaking any travel. Failure to abide by such detailed set of guidelines/SOP, may lead to a situation where the service provider or any person authorized by the Central Government, State Government or statutory body may disallow the User to undertake the travel. In such circumstances, PAQ TRIPS will not be held liable for such refusal to travel and refund, if any, shall be strictly as per cancels the tour after using the air tickets or pre-tour arrangements or part thereof, it shall be treated as "no show" and there will be no refund whatsoever for the unutilized pre-tour or main tour services.

PAQ TRIPS cannot be held liable for any hazard to the health, safety and well-being of the User in the course of availing any or all activities including adventure sports, Amusement park & rides, ferry ride, sightseeing or any other activity that may pose a threat of death or injury taken up by the User as a part of the OBT or on his own while on the OBT. Any incidental damage or loss, injury, accident, death etc. suffered in the due course of any such activity shall be at the sole risk and liability of the User attributable to PAQ TRIPS.

MISCELLANEOUS
PAQ TRIPS reserve the right to withdraw tour membership of any User whose behavior is deemed likely to affect the smooth operation of the outbound tour or adversely affect the enjoyment or safety of other passengers. PAQ TRIPS shall not be liable for any damages due to such withdrawal.
A transfer from one tour to another prior to the departure of the originally booked tour will be treated as a cancellation of the original tour and would attract the cancellation charges as stated hereunder and a fresh booking would have to be made at the prevalent rates.